How It Works

From cancelled appointment to filled slot in minutes. Here's how our AI recovers your revenue automatically.

01

Connect Your EHR

We integrate directly with your existing electronic health record system. Epic, athenahealth, Cerner, and dozens more - we handle the technical setup at no cost. Your team continues using your current workflow.

Free integration with any major EHR
No changes to your existing processes
Secure, HIPAA-compliant data sync
Real-time appointment monitoring
02

Cancellation Detected

The moment a patient cancels a same-day or next-day appointment, our system detects it automatically through your EHR. No manual triggers needed - the process starts immediately.

Monitors your schedule 24/7
Instant detection of late cancellations
Configurable time windows (same-day, 24hr, 48hr)
Filters by appointment type if needed
03

AI Calls Patients

Our AI voice assistant starts calling patients on your waitlist or those with later appointments who match the slot. It speaks naturally, answers questions, and handles scheduling logistics.

Natural, human-like conversations
Handles questions and objections
Respects patient preferences
Calls in priority order you define
04

Patient Confirms

When a patient wants the earlier slot, they confirm directly on the call. Our AI verifies the details and ensures they understand the appointment time and any preparation needed.

Clear confirmation process
Appointment details reviewed
Any prep instructions provided
Confirmation sent via text/email
05

EHR Updated

The appointment is automatically booked in your EHR. Your staff sees the updated schedule instantly. The patient's original later appointment is either cancelled or rescheduled as needed.

Automatic EHR booking
Staff notified instantly
Original appointment handled
Audit trail maintained
06

Revenue Recovered

Instead of an empty slot, you have a patient coming in. Track your recovery metrics in your dashboard and see exactly how much revenue you've saved.

Real-time recovery tracking
Revenue analytics
Performance reports
ROI visibility

What Makes Our Approach Different

Speed Matters

We start calling within seconds of a cancellation. The faster you reach patients, the more likely they can rearrange their schedule.

Natural Conversations

Our AI doesn't sound like a robot. It has natural conversations, handles questions, and makes patients feel valued.

Zero Staff Burden

Your team doesn't need to do anything. No manual triggers, no phone calls to make. The system works completely on autopilot.

Works With Your EHR

We integrate with all major electronic health record systems. Don't see yours? We can connect to any system with an API.

EpicathenahealthCernereClinicalWorksMedplumElationHealthieDrChronoCanvasTellescopeNextGenPractice FusionKareoAdvancedMD

See It In Action

Book a demo and we'll show you exactly how it works with your EHR.