Enterprise-Grade Security
Your patient data is protected by the same security standards used by the largest healthcare organizations in the world.
Certifications & Compliance
HIPAA Compliance
Full compliance with the Health Insurance Portability and Accountability Act. We sign Business Associate Agreements (BAAs) with all customers.
- Administrative safeguards in place
- Physical safeguards maintained
- Technical safeguards implemented
- BAA available for all customers
SOC 2 Type II
Certified compliance with Service Organization Control 2 standards, verified by independent third-party auditors.
- Security controls verified
- Availability commitments met
- Processing integrity confirmed
- Confidentiality maintained
How We Protect Your Data
Data Encryption
All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3. Your patient information is never stored in plain text.
Access Controls
Role-based access controls ensure only authorized personnel can access sensitive data. All access is logged and auditable.
Audit Logging
Comprehensive audit logs track all system access and data modifications. Logs are retained and available for compliance review.
Data Retention
We follow healthcare industry best practices for data retention. Data is securely deleted when no longer needed, per your requirements.
Infrastructure Security
Hosted on enterprise-grade cloud infrastructure with redundancy, automated backups, and 99.9% uptime guarantee.
Incident Response
Documented incident response procedures ensure rapid detection and response to any security events. You're notified promptly of any issues.
Data Privacy Commitment
What We Access
We only access the minimum data necessary to provide our service: appointment schedules, patient contact information, and waitlist preferences. We never access clinical notes, diagnoses, or treatment information.
How We Use It
Patient data is used solely for the purpose of filling cancelled appointments. We do not sell, share, or use your data for any other purpose. Period.
Your Control
You maintain full control over your data. Request exports, deletions, or modifications at any time. We respond to all requests within 24 hours.
Security Questions?
Our security team is happy to answer questions and provide documentation for your compliance review.